Returns & Refunds Policy
Clear, transparent guidelines for return requests, replacements, and quick reimbursements.
7 Days Return
Eligible for unopened bottles, merchandise, and sealed accessories within 7 days.
Breakage Protection
Instant free courier replacement for items damaged or broken during transit.
Rapid Refund
Approved returns are refunded to your original payment method within 2-4 business days.
1. Return Eligibility Conditions
To be eligible for a return, your item must be in the same condition that you received it: unopened, unconsumed, with all original security seals, labels, packaging, and receipts intact.
2. Non-Returnable Items
Due to health and safety regulations, bottles or cans whose security cap/seal has been broken or altered cannot be returned under any circumstances unless verified as defective or counterfeit upon delivery.
3. How to Initiate a Return
Please contact our customer support via WhatsApp or email within 7 days of receiving your package. Provide your Order Number, photographs of the product condition, and reason for return. Our dispatch team will schedule a pickup rider.
4. Refund Processing
Once your return is inspected and approved at our facility, your refund will be processed immediately. Credit card / digital wallet refunds typically reflect within 2 to 4 business days. Cash on delivery returns will be refunded via bank transfer or digital wallet (eSewa / Khalti / FonePay).